Returns & Exchanges Policy

At Wolff Engineering, we want you to be completely satisfied with your purchase. We offer a 30-day return window from the date of delivery.

  • Defective Items (we will cover return shipping and send a replacement at no cost)

  • Manufacturer error (wrong part shipped)

What does NOT qualify for a free return or exchange:

  • Customer error in selecting the correct part, including ordering the GM109SS WITHOUT Sensor Housing when your truck actually has a steering position sensor.

Important Sensor Version Note: The GM109SS WITHOUT Sensor Housing and the GM109SS WITH Sensor Housing are different products.

  • If your steering column has a sensor (a round, rectangular, or disk-shaped module on the side of the column), you must order the WITH Sensor version. Customers who order the wrong version are responsible for the return shipping.

Exchange Option If you ordered the wrong sensor version, we are happy to exchange it for the correct one. You will be responsible for:

  • Return shipping of the wrong item

  • The $5 price difference for the correct version

  • Any additional shipping cost to send the correct version

How to Return or Exchange an Item

  1. Contact us first at [your email] or through the Contact page before shipping anything back.

  2. Include your order number and a brief explanation.

  3. Items must be returned in new, unused condition with all original packaging and hardware.

Non-Returnable Items

  • Used products or those damaged during installation (unless defective)

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

  • Original shipping charges are non-refundable except in cases of manufacturer error.

Questions? We are here to help. Please contact us before ordering if you are unsure whether your truck has a steering position sensor. We want you to get the correct part the first time.

Shipping Policy

Incorrect or Incomplete Shipping Address / Packages Returned Due to Address Issues

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including apartment, suite, unit, or other necessary designators.

If a package is returned to us by the carrier because of an incomplete, incorrect, or insufficient address (for example, a missing apartment or suite number), we are not responsible for the failed delivery.

  • In these cases:

    • We can reship the order once we receive the package back and you provide the corrected address.

    • A reshipping fee will apply. This fee equals the actual shipping cost charged by the carrier to resend the package (we do not mark it up). We will notify you of the exact amount before charging.

    • Original shipping charges are non-refundable.

    • If you prefer a refund instead of reshipment, we will process a refund for the product cost only (minus the original shipping) once the package is returned to us and inspected.

Please double-check your shipping address carefully before completing your order.

If you notice an error before the order ships, contact us immediately so we can try to update it.